How do I return an item? We stand behind everything we sell, period. If, for any reason your order arrives damaged or you get the wrong order, please call us and we'll immediately replace it. If you're simply unhappy with anything you order from us, return the coffee beans within 14 days of the ship date and for all other merchandise, within 20 days, for a complete refund. Items must be repacked in original packaging and returned via USPS to: 171 First Avenue, Suite 8 Atlantic Highlands, NJ 07716 Charges will be refunded to your credit card within 30 days of our receipt of return. Paypal orders will receive a credit to your account toward future purchases. Original shipping charges are non-refundable. All return shipping charges must be pre-paid, we will not accept COD deliveries.